Start Jewelry — FAQs

📌 Orders & Shipping

1. How long does processing take?

Processing time is 1–3 business days.
During busy seasons, it may take a little longer.

2. How long is shipping?

• Canada: 3–9 business days
• USA: 4–10 business days
• HK / Taiwan / International: 7–20 business days

3. Do you ship internationally?

Yes! We ship to selected countries worldwide.

4. How do I track my order?

A tracking number will be emailed to you once your order ships.

📌 Products & Materials

5. Are your items real S925 sterling silver?

Yes. All our silver pieces are made with S925 sterling silver, safe for daily wear.

6. Will S925 silver tarnish?

Sterling silver may darken naturally over time.
Simply wipe with a polishing cloth and it will shine again.

7. Are your crystals natural?

Our crystals are natural gemstones, each with unique patterns and energy.

8. Are your pearls real?

Yes, we use freshwater pearls, known for soft, natural luster.

📌 Care Instructions

9. How do I take care of my jewelry?

• Avoid water, perfume, lotion

• Store in a dry place

• Use a silver polishing cloth

• Take off before shower / sport / sleep

10. Can I shower with S925 jewelry?

It won’t break, but not recommended — it shortens the lifespan and shine.

📌 Returns & Exchanges

11. Do you accept returns?

Yes, within 7 days if unworn and unused.
(Please see full Return Policy.)

12. Can I return earrings?

For hygiene reasons, earrings cannot be returned unless defective.

13. What if my item arrives damaged?

Email us within 7 days with photos + order number.
We will replace or refund the item.

📌 Payments

14. What payment methods do you accept?

We accept:

• Credit cards